Return & Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if you are not completely satisfied, we’re here to help.

Returns

• You have [14/30] days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain types of goods are exempt from being returned, such as:

  • Perishable goods (e.g. food, flowers)

  • Intimate or sanitary goods (e.g. underwear, cosmetics if opened)

  • Gift cards & downloadable software products

  • Sale or clearance items (optional – you decide)

Refunds

• Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within [5–10 business days].

• Please note that shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same item, please contact us at [quantaiastore@gmail.com].

Return Shipping

• Customers are responsible for paying shipping costs for returning items (unless the product is defective or wrong item was sent).

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

How to Start a Return

To request a return or refund, please contact us at:
📧 [quantaia@gmail.com]
Include your order number and reason for return, and our team will assist you.