Shipping Policy
QUANTAIA
Last updated: 3 October 2026
Thank you for shopping with QUANTAIA. This policy explains how we process, ship, and deliver your orders.
Where We Ship
We currently ship to addresses within South Africa only.
Order Processing
All orders are processed within 24-72 hours of being placed. Orders placed on Sundays or public holidays are processed on the next business day. You'll receive a confirmation email when your order is placed, and another when it ships.
Delivery Times
Once shipped, orders are delivered within 6-15 days, depending on your location. Major urban areas are generally on the faster end, while remote or rural areas may take longer.
Delivery times are estimates, not guarantees. Delays can occur due to weather, peak seasons, public holidays, or courier issues beyond our control.
Tracked Shipping
Every order includes tracking at no extra cost. Once your order ships, we'll email you a tracking number and a link to follow your package. Tracking information may take 24-48 hours to update after you receive it.
Shipping Costs
- Orders below R800: flat shipping fee of R100
- Orders over R800: free shipping
The shipping fee, if any, is shown at checkout before you pay.
Shipping Address
Please make sure your delivery address is correct and complete at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible at quantaiastore@gmail.com. We can only change an address before the order has shipped.
Delayed, Lost, or Damaged Packages
- Delayed: If your order hasn't arrived after 15 days, please contact us and we'll investigate with the courier.
- Lost: If tracking shows no movement for 7 days, contact us and we'll work with the courier to locate your package or arrange a replacement or refund.
- Damaged: If your item arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right.
Order Changes and Cancellations
Orders can be changed or cancelled only before they have been processed. Because we process orders quickly, please contact us as soon as possible at quantaiastore@gmail.com.
Contact Us
Questions about your order or shipping? We're happy to help.
Email: quantaiastore@gmail.com
Hours: Monday to Saturday, 6am-10pm (SAST)
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Shipping policy
QUANTAIA
Last updated: 3 October 2026
Thank you for shopping with QUANTAIA. This policy explains how we process, ship, and deliver your orders.
Where We Ship
We currently ship to addresses within South Africa only.
Order Processing
All orders are processed within 24-72 hours of being placed. Orders placed on Sundays or public holidays are processed on the next business day. You'll receive a confirmation email when your order is placed, and another when it ships.
Delivery Times
Once shipped, orders are delivered within 6-15 days, depending on your location. Major urban areas are generally on the faster end, while remote or rural areas may take longer.
Delivery times are estimates, not guarantees. Delays can occur due to weather, peak seasons, public holidays, or courier issues beyond our control.
Tracked Shipping
Every order includes tracking at no extra cost. Once your order ships, we'll email you a tracking number and a link to follow your package. Tracking information may take 24-48 hours to update after you receive it.
Shipping Costs
- Orders below R800: flat shipping fee of R100
- Orders over R800: free shipping
The shipping fee, if any, is shown at checkout before you pay.
Shipping Address
Please make sure your delivery address is correct and complete at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible at quantaiastore@gmail.com. We can only change an address before the order has shipped.
Delayed, Lost, or Damaged Packages
- Delayed: If your order hasn't arrived after 15 days, please contact us and we'll investigate with the courier.
- Lost: If tracking shows no movement for 7 days, contact us and we'll work with the courier to locate your package or arrange a replacement or refund.
- Damaged: If your item arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right.
Order Changes and Cancellations
Orders can be changed or cancelled only before they have been processed. Because we process orders quickly, please contact us as soon as possible at quantaiastore@gmail.com.
Contact Us
Questions about your order or shipping? We're happy to help.
Email: quantaiastore@gmail.com
Hours: Monday to Saturday, 6am-10pm (SAST)
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